As easy as 1 - 2 - 3
Call Jones S.E. Homes
The Claims Manager calls our 24-hour call centre to request assistance. The operator swiftly contacts the insured customer.
Contact an experienced, qualified, employed engineer
The operator will also connect to the engineer who will visit your client, and agrees a plan of action.
Call-out appointment is made
The Claims Manager and the insured customer both know when our engineer will be attending to carry out the emergency repairs.
Claims Management companies working directly for insurance companies can call us on a 24/7 basis.
Response times may be from as little as 3 hours from notification to attendance. For less urgent repairs, we will book an appointment with the policy holder within 24 hours.
Having said that, most jobs are dealt with the same day.
The Claims Manager contacts us. We then contact the insured customer direct to book a suitable time slot for us to attend. The Claims Manager is notified by email or telephone as to when we are attending.
Once our engineer has attended, the Claims Manager is advised as to what the problem is and whether parts are needed, etc. Once the job has been completed, the Claims Manager is again informed.
Jones S.E. Homes has service level agreements in place that our engineers are committed to adhere to. Our ‘Appointment Follow-Up’ programme ensures standards of workmanship are monitored, service levels are maintained and that your customers are satisfied.
For more information, please contact us
24 hour call out for homeowners and claims management companies.